Right to Deletion of Personal Data

California residents have the right to request the deletion of personal data as prescribed in Section 1798.105(a) of the CCPA.  Exceptions to this right of deletion include, among others:

1. Public information that is made available by government agencies, including property records, street address and criminal records
2. Information that is used by Whitepages to detect and prevent fraudulent transactions and fraudulent use of personal data
3. Information that is used to deliver a product or service, such as a Whitepages Premium subscription or other purchase made on Whitepages
4. Information that Whitepages is legally required to store, such as information that falls under a court ordered legal hold

Whitepages may not always delete all requested personal data, as permitted or required by applicable law.

There are two options for requesting deletion of your data:  

1. It is company policy to voluntarily remove an individual’s data listing from our website upon request with proof of identity. Contact us to request removal of your listing.  
2. Alternatively, you may exercise your right under CCPA to request deletion of your non-publicly available information. If you would like to exercise that right, please make a Deletion request using our online form.  Requests made via email, postal mail or phone will be directed to submit the request via the CCPA Request Form. CCPA requests may take up to 45 days.

PLEASE NOTE: in order to ensure the security of your personal data and prevent fraudulent requests, we may need to collect personal data and other information such as your name, email or transaction history in order to verify your identity. For requests associated with providing specific data, at a minimum you will be required to submit a copy of your driver’s license and verify your phone number and/or your email address. Any authorized agents making request on your behalf need to provide similar information for verification.